Thirteen05 Creative Support

Help Desk

Frequently Asked Question

Troubleshooting: I'm Not Receiving Site Emails
Last Updated about a month ago

If you aren't receiving emails from your website, please follow the steps below:

  1. Check the spam/trash folders in your email account.
  2. Let us know you are not receiving emails and we will check to make sure the server is properly sending the emails.
  3. If you cannot find the emails anywhere, please contact your IT department to look into finding the emails.
  4. If you don't have an IT department, or the IT department can't find the emails, we can refer you to a specialist who can assist you further.

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