HOSTING AND MAINTENANCE

At thirteen05, we offer full-service digital strategies, including website design and development, dynamic content creation, search engine optimization (SEO), internet marketing, branding, print collateral design, and website hosting and maintenance services. 

It takes an experienced agency to keep your website secure and constantly updated. A team of highly qualified software and website developers, along with talented marketing experts to provide you with quick turnarounds, on-point content, and worry-free support.

Effective websites are those that are regularly updated to reflect changes in services, prices, or products. They stay fresh, both in content and functionality.  They are easy to navigate and provide users with a safe, secure environment.  

We pride ourselves in hosting and maintaining websites that reflect your business goals, the “personality” and “feel” of your business or services.  Our server support and website development staff make sure that our technology and content management systems constantly expand and evolve to keep up with the ever-changing dynamics of the Internet world.  

Website Hosting

Our website hosting service offers the digital facilities on which our clients can maintain their website so that it is readily available on the World Wide Web. We can ensure our clients’ unmatched security, speed, and increased versatility. Our hosting facilities include disk space, bandwidth, backups, domain registration, and 24/7 customer service representatives.  We’ll also take responsibility for server maintenance, keeping the software and hardware up to date, troubleshooting, and more.

At thirteen05 Creative, we offer our clients high quality hosting services on our U.S. based servers in Los Angeles, Miami, and Phoenix. Our servers are reliable, extremely secure, and offer fast connections, a must in today’s fast-paced business world.

We ensure that you have the following items available: 

The online address or URL users type into their browsers to visit your company website. We can help you choose a .com domain to establish your credibility as a viable company.

This digital certificate encrypts the connection between your company website and the user’s browser, preventing hackers from accessing it. 

The amount of data transmitted from one place to another over an internet connection in a given amount of time.  Bandwidth is often mistaken for internet speed. It’s actually the quantity of information that can be sent over a connection in a measured amount of time or megabytes per minute.

 

  • Email Accounts

Email accounts are another feature of hosting your domain. There are three main types of email accounts: POP3, forwarding, and aliases and we’ll be sure to offer suggestions on which type is best for you and your company.

Our website hosting service is offered as an inexpensive addition to web maintenance contracts so that you can have all the services you need in one place.  We provide you with all the hosting information so that you can take control of your site at any time. If your website is currently hosted elsewhere, we will handle the migration to our server at no extra charge in most cases.

what is web hosting

Maintenance

Website Maintenance keeps your site fully operational and healthy. It ensures that all your code is up to date and secure. Many company websites look great, but they fail to receive important software updates.  Over time that can cause a lot of problems. You can host your site with us, but if your site isn’t being properly maintained, then issues are going to follow.  These issues can result in lost clients and lost revenue.

We believe that website maintenance has a few primary areas that need regular attention and/updating. These areas are: 

  • Security
  • Design
  • Headlines
  • Content
  • Search Engine Optimization
  • Website Functionality
  • Performance

Our team of website professionals constantly monitor our clients for Google error notifications, malware, viruses, or any malicious codes.  We check for software security issues, site speed and spam. And we focus on the often forgotten, day-to-day, weekly or monthly tasks that can be easily overlooked, but are totally necessary. 

 Some of those tasks include:

  • Updated compliance protocols for consistency of service
  • Security updates and checklists
  • Optimizing IT staff and processes
  • Maintaining adequate IT staff, talent, and skills in every department
  • Regular communications with clients
  • Ensuring website performance and connectivity
  • Maintaining and upgrading e-commerce solutions

In addition, we make it easy for you to inform us about content changes, updates, new images, staff additions/deletions, or edits.  Our Hosting and Maintenance program includes either 30 minutes or 1 hour of edits to your site per month. To streamline requests for changes or support, you can simply submit your request through our ticketing system located at www.thirteen05.com/support.  Our team will make your changes within 5 business days or faster. Emergencies are handled within 24 hours.

 

Maintenance clients pay a lower hourly rate for hourly work projects.  Your monthly maintenance agreement includes: 

  • Tech support: 8AM-5PM weekdays and almost any other time, day or night, in case of emergencies
  • Content Updates: Upon request, our team will update your site with provided content, including the creation of new pages
  • Software Updates: Installing software updates used in the construction or operation of your website, including WordPress, Miva Merchant or other software solutions. Handling of issues arising from the updates will be billable if time exceeds that included in your contract 
  • Monthly Maintenance:  We follow a monthly checklist to ensure your website remains functional and is fully protected against hackers. We do daily backups of the websites we host, and monthly backups of all sites we maintain

Our Hosting and Maintenance services are reliable, fast, and affordable.  Our expert IT team has a track record of solving issues quickly and getting our clients back online.  We understand that downtime equals lost revenues.  That’s why our Hosting and Maintenance program is one of the many features we offer to our clients.  

After all, our company’s success depends on helping to make your company successful.