For many businesses, the best mailing list or customer database they will ever have is their own customer list. Yet time after time, we see businesses wasting this most valuable asset. They waste it by not keeping it in good shape, not mailing to it, not staying in communication with their current and former customers.
If you are in a business where you could be getting repeat business from former customers, and you are not contacting these people on some sort of regular schedule, then you are losing out on a lot of traffic and potential income. Failing to stay in communication with former clients, customers, patients, is a fatal flaw in far too many businesses and practices. Fact. And it’s usually cheaper to get back an old customer than it is to create a new one. Of course, you need to create new customers and continue doing business with a good portion of the “old” ones if you really want to boost income and profits.
